Jobs

Position Summary:

The Computer Technician will provide organization-wide technical support and maintenance for in-house computer systems and peripheral devices along with other technology related equipment as required.

Essential Job Duties:

• Prioritize and respond to student, faculty and staff requests for service on information technology equipment.

• Provide customer support in a courteous and professional manner.

• Coordinate installation and maintenance activities with the local user in advance.

• Manage existing user accounts in a Windows Active Directory environment.

• Troubleshoot and repair computer equipment and peripheral devices, including printers.

• Perform computer system software and hardware upgrades.

• Perform basic network repairs.

• Must stay current on advances in technology and adapt quickly to new requirements.

• Accurately document maintenance procedures and manage repair tickets.

• Must be willing to work outside normal business hours as required.

• Provide on-site and remote support to assigned branch campus.

• Provide end user training and assistance when required.

• Maintain equipment inventory and order parts if necessary.

• Install technology systems and equipment.

• Provide and protect confidential information to verified customers.

• Perform other related duties to meet the ongoing needs of the organization.