The Analyst assists with the planning and integration of applications with the transfer of information from Jenzabar ONE (MS-SQL server) to other software applications. The position acts as the liaison with the Remote Server Management Services (RSMS) and Remote Database Administrators (RDBA). This position works closely with the Information Service Team to provide user support, including working on end user permissions, troubleshooting, coordinating and testing upgrades, ad hoc data extraction, and overall support and training.
Essential
Job Duties
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Serves as a liaison with exceptional customer
service skills, concerning internal and external constituents, including
gathering project requirements and management and providing timely updates.
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Creates new accounts and assigns permissions to
system users as appropriate to positions and as approved by administrators and
maintain user connectivity to database and systems.
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Troubleshoots and resolves database and system(s) issues,
internal and external.
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Facilitates change management processes to ensure smooth
transitions during system implementations or upgrades, including providing
support to end users during transitions.
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Writes queries to retrieve, validate, and
update records of data across the entire student information system and
auxiliary databases and systems.
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Assists with the maintenance and security of
databases and software applications.
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Collaborate with internal stakeholders to
leverage the use of the student information system to serve students and the
institution’s operational needs.
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Ensures data security, integrity, consistency,
and accuracy.
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Creates and maintains documentation and
workflows for processes and procedures regarding the database and systems.
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Maintains existing reports related to the
student information system.
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Stays updated on emerging technologies,
industry trends, and best practices in system design.
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Other duties as assigned by supervisor.
